FAQ
Below are frequently asked questions about our website, products, shipping, and services to help you have a smooth shopping experience:
Q1: How do I place an order on your website?
A: Simply browse our website to find your desired human hair wigs, click "Add to Cart", then proceed to checkout. Fill in your shipping and billing information, select a payment method, and complete the payment. You will receive an order confirmation email shortly after placing your order.
Q2: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options displayed at checkout. All payments are processed securely to protect your payment information.
Q3: What are your shipping times and methods?
A: We ship worldwide via FedEx. Shipping times vary by region: Europe, USA, and Canada: 2–3 business days; Africa: 5–7 business days. All orders are processed within 1–2 business days, and a tracking number will be sent to your email once your order is shipped.
Q4: What is your return and refund policy?
A: Unused, unwashed, and undamaged items (with original packaging and tags intact) can be returned within 30 days of delivery. Customized, personalized, and sale items are non-returnable. To initiate a return, please contact us via email or WhatsApp with your order number, reason for return, and product photos. Refunds will be processed within 7–10 business days after we inspect the returned item.
Q5: How can I track my order?
A: Once your order is shipped, we will send a tracking number to your registered email address. You can use this tracking number to check the status of your package on the FedEx website or our own order tracking page.
Q6: Do you offer wholesale options?
A: Yes, we welcome wholesale orders from distributors, salons, and business partners. For wholesale inquiries, please contact us via email (chinagoodwigs@gmail.com) or WhatsApp (+86 133 7558 6211) to discuss pricing and cooperation details.
Q7: How can I become a local hairstylist collaborator with Maveles Wigs?
A: We are actively looking for local hairstylists to collaborate with us. If you are passionate about hair and interested in promoting our premium human hair wigs, please contact us via email or WhatsApp to learn more about our collaboration program.
Q8: Can I modify or cancel my order after placing it?
A: You can modify or cancel your order within 12 hours of placing it, provided that the order has not been processed or shipped. To modify or cancel your order, please contact us immediately via Email: chinagoodwigs@gmail.com or WhatsApp: +86 133 7558 6211 with your order number and specific request. Once the order is processed or shipped, we cannot modify or cancel it.
Q9: How to care for human hair wigs to extend their service life?
A: To maintain your human hair wig, avoid frequent washing (wash every 7-10 wears), use mild shampoo and conditioner, air-dry naturally after washing, and avoid high-temperature styling tools (such as hair dryers, curling irons) as much as possible. For more detailed care guides, you can visit our blog on www.maveleswigs.com or contact us for professional advice.
Q10: Are your wigs made of 100% human hair?
A: Yes, all our wigs are made of high-quality 100% human hair, ensuring natural luster, soft texture, and the ability to be styled like your own hair. We never use synthetic hair or mixed hair in our products.
Q11: Can I return a wig if it doesn’t fit my head size?
A: If the wig doesn’t fit your head size but is unused, unwashed, and in its original packaging, you can initiate a return within 30 days of delivery. Our glueless wigs are equipped with adjustable straps and clips to fit most head sizes. If you need help adjusting the size, please contact us via Email: chinagoodwigs@gmail.com or WhatsApp: +86 133 7558 6211.
Q12: How can I leave a review for the products I purchased?
A: We value your feedback! You can leave a review on our website’s "Hair Reviews" page (www.maveleswigs.com) after receiving your order. All reviews are from verified buyers to ensure authenticity. If you have any questions about leaving a review, feel free to contact us.
Q13: Do you offer international shipping to other countries not listed?
A: Yes, we ship worldwide via FedEx. For countries not mentioned (Europe, USA, Canada, Africa), please contact us via Email: chinagoodwigs@gmail.com or WhatsApp: +86 133 7558 6211 to confirm shipping times and costs.
Q14: What should I do if I receive a defective or wrong item?
A: If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery via Email: chinagoodwigs@gmail.com or WhatsApp: +86 133 7558 6211, and provide your order number and clear photos of the item. We will verify the issue and arrange a free replacement or full refund for you.
Q15: Can I customize a wig according to my preferences?
A: Yes, we offer custom wig services (including length, color, lace type, and cap size). For custom inquiries, please contact us via Email: chinagoodwigs@gmail.com or WhatsApp: +86 133 7558 6211 to discuss your specific requirements and get a custom quote.
Frequently Asked Questions
How long do cosmetics have a shelf life?
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Will using your skincare products make me allergic?
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What effect does high fashion have on our brand?
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Is ordering online safe?
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Can I select the currency in which I pay?
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